Intake notes: Rotating shifts - must be flexible and able to work 5am - 5pm - when Covid clears shifts can run until 7pm and on Saturdays. 100% remote for now but can change to onsite. Preferred candidates to be Covid vaccinated. Candidates must be able to work on some holidays: Memorial Day, Labor Day and 4th of July but will be off on Christmas day Thanksgiving Day and New Year's Day.
Pay to worker is $18.00/hr
This position contributes to the success of the Company by providing outstanding customer service to customers and employees in the California, Mountain and Midwest Market Units. The agent will answer inbound calls and ensure issues are resolved through the screening and tracking of each request and dispatching to the appropriate service team; while also performing follow up on each call to ensure complete resolution.
PRIMARY ACCOUNTABILITIES:
- Provide outstanding customer service
- Process inbound calls to determine appropriate area, (i.e., Delivery, Merchandising, MEM, etc.)
- Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.
- Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve ? 2% abandonment rate goal for the Support Center
- Maintain complete and accurate documentation within the Customer Service Center Call Log
- Maintain an On Target or better performance rating
- Contribute toward team goals and objectives
- Contribute toward improving National Customer Survey Scores
- Communicate with field partners to ensure up-to-date staffing/location contact changes
Basic Job Qualifications:
- Strong PC data entry skills. Typing skills at a minimum of 50+ WPM
- Proficient in Microsoft Office Suite - Word, Excel, Outlook and Access. Knowledge of Database Maintenance/creation is preferred
- Previous relevant work experience in a customer service-phone based environment
- Highly developed listening, analytical, and problem-solving skills
- Must be flexible with working schedule on a rotating shift and weekends
- Able to work within a team environment
Job Types: Full-time, Temporary
Salary: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Buena Park, CA 02141: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location