Sr. Customer Service Rep - CSR DME is responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD10 coding, HCPCs, and medical terminology. Assist patients by troubleshooting equipment over the telephone. Understand and basic use of right fax utility.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Work Location:
- One location
Work Location: One location