ALL SOURCEGRAPH ROLES ARE FULLY REMOTE
Who we are
Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. We help developers and companies with billions of lines of code create the software you use every day. In enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.
It's an exciting time to join Sourcegraph. Our company is growing rapidly: we've experienced 4x year-over-year revenue growth and our $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven't even heard of code search yet, but once you've used it, you can't live without it-just like Google web search). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.
Who we are
Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. We help developers and companies with billions of lines of code create the software you use every day. In enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.
It's an exciting time to join Sourcegraph. Our company is growing rapidly: we've experienced 4x year-over-year revenue growth and our recent $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven't even heard of code search yet, but once you've used it, you can't live without it-just like Google web search). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.
Why this job is exciting
We are thrilled to be hiring our first Senior Customer Training Engineer (CTE) within the Customer Engineering (CE) organization at Sourcegraph! This individual will be responsible for creating, delivering, and subsequently overseeing the way we onboard, train and enable our customers and internal CE team. You will be responsible for establishing a holistic, strategic approach towards customer training - specifically focused on customer onboarding and user enablement. You will work with cross-functional teams in Sales, Product, and Marketing to build out a comprehensive curriculum. You'll train internal CEs to be able to deliver customers with consistent, relevant, and timely training materials. You'll establish the curriculum for how we train new and existing CEs, too. Throughout, you'll continuously collect feedback and iterate on content to ensure we're providing our customers with the best experience possible!
Within your first 30 days, you'll:
- You will start building a trusting relationship with cross functional teams and peers
- Engage in ongoing conversations to understand customer's needs. This individual will proactively identify what content needs to be created to address a common customer
- Interview / survey cross-functional teams (CE, Sales, Support, Product, Eng, Marketing) to gather inputs and provide a customer training methodology
Within your first 90 days, you'll:
- Establish our philosophy and approach to customer training
- Select and begin to implement the appropriate training platform
Ongoing, you'll:
- Build, deliver (including internal enablement and training) and maintain a holistic training curriculum for customers
- Regularly engage in feedback with CEs and with customers directly to understand how the content can be improved
- Establish and maintain the curriculum for onboarding new CEs and for increased knowledge for existing CEs
- Work with product/eng to proactively create content for new features that will be delivered, so as to coincide with the release of these features.
- Collaborate with marketing to ensure alignment with any other efforts around customer engagement and enablement.
- As needed, be able to deliver live training to an audience of customers or internal CEs
About you
You are extremely organized and have experience building and delivering internal and external training curriculums, and you have worked with different training technology platforms.
You have worked in the software development space (ideally with software development tooling). You enjoy understanding your target audience's challenges, motivations, and requirements. You are creative in coming up with training that addresses the needs of your target audience and look for constant feedback to improve your content and delivery.
Qualifications:
- Experience designing, creating, and delivering technical training content to both developers (and other related roles) and technical go-to-market internal professionals.
- Have been involved in the implementing and maintaining training platforms for customers, ideally that provide self-serve and live/on-demand instructor led training. This includes training courses and certification programs.
- Collaborative mindset and experience working with multiple stakeholders to gather requirements for training content.
Nice to haves:
- Knowledge of software development tooling, practices, and processes.
- You possess a broad understanding of the software development tooling ecosystem.
Click here to read more information in our Handbook about the types of interviews we use at Sourcegraph.
- You apply.
- [30 min] Recruiter screen
- [30 min] Hiring Manager screen
- In-depth Interview stage:
- [30 min] Peer interview with a CE
- [30 min] Cross-functional interview
- [30 min] Values interview
- [60 min ] Final Working Session Assignment
- [1 hr] Final working session with 2 CE leaders
- Any other informal conversations with people who you would be working closely with but didn't get to meet during the interview process.
- We check references & make you an offer
Not sure if this is you?
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
Learn more about us
To create a product that serves the needs of all developers, we are building a diverse all-remote team that is distributed across the world. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds and communities.
We provide competitive compensation and practical benefits to keep you happy and healthy so that you can do your best work.
Learn more about what it is like to work at Sourcegraph by reading our handbook.
We want to ensure Sourcegraph is an environment that suits your working style and empowers you to do your best work, so we are eager to answer any questions that you have about us at any point in the interview process.
Go back to the careers page for all open positions.