We are excited to announce we are accepting applications for Guest Service Supervisor for Le Meridien Hotel Arcadia. This brand new 234 room property sits across the street from the iconic Santa Anita racetrack in downtown Arcadia.
Brief Summary of Job: Responsibleforthesmoothandefficientday-to-dayfrontdeskoperationsofthehotel.
Essential Functions and Responsibilities of the job include but are not limited to: •Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests. •Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines •Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. •Communicate effectively with guests and fellow team members. •Be proficient a tall Guest Service systems and processes. •Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. •Oversee and ensure accountability in all aspects of Guest Service Team's performance. •Responsible for all front office activity during scheduled shifts. •Monitor and adjust room availability status. •Check travel agent commissions, franchise frequent stay program activity and central reservations. •Monitor and complete filing of registration cards, reservations, correspondence and no-shows. •Check and audit banks. •Check dry cleaning status. •Check timecards to posted schedule. •Submit daily report to Guest Services Manager •Maintain good guest relations •Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. •Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. •Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time***