Casetta Group is a hotel management company, overseeing The Pearl in San Diego, Casa Cody in Palm Springs, Marina Resort in Big Bear, and Hotel Willa in Taos, New Mexico; all of which are being renovated in 2020. Casetta recently took over management of a church in Silver Lake, Los Angeles, to convert into a hotel.
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Anticipate and address guests' service needs.
- Upsell additional facilities and services, when appropriate.
- Maintain confidentiality of proprietary information.
- Ensure uniform and personal appearance are clean and professional.
- Maintains the cleanliness and neatness of the front desk area.
- Taking inventory and replenishing items in display areas.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experiences with hotel reservations software, like Cloudbeds or Roommaster.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
- Degree in hotel management is a plus.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Referral program
- Vision insurance
Schedule:
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location